Get in touch.

Your purchase is verified through Reward Sync or the Reward Submission Form. Verification is not instant — it depends on each firm:

Lucid Trading / Alpha Futures / TradeDay: Within 48 hours
Tradeify / FundedNext / FundingTicks / Daytrader: Verified weekly
TakeProfitTrader: Soon Reward Sync

If the verification window hasn't passed yet, please wait before submitting a ticket.

Order # / Order Number: Found in your prop dashboard under Orders, or in your Reward History if previously verified.

Payment ID: Found in your order receipt email, billing details in your prop dashboard, or in Reward History if previously verified.

Check those locations first before opening a ticket.

Your Payout Bonus submission is currently in the verification queue.

All Payout Bonus claims are verified in large batches twice per month — once in the middle of the month and again at the end of the month. During these review periods, our partnered firms verify each entry directly with us. Shortly after verification, we'll process all approved rewards.

You'll receive an email notification once your claim has been approved or rejected, along with instructions to reconcile or respond if any correction is needed.

Thank you for your patience while we complete this process. We appreciate your continued support and participation in the SmartPropFirm Rewards Program.

Common reasons:

• Wrong payout request date (must match the correct calendar month)
• The account was not purchased using code SMART
• The order number submitted doesn't match any verified rewards
• The payout cannot be confirmed by the prop firm

If you believe it's an error, reply to the email sent to you — no need to create another ticket.

No. Prop firms do not allow retroactive code switching.

Only purchases with code SMART qualify for rewards, Smart Points, and payout bonuses.

Yes — you can absolutely resubmit. ✅

Please fill out a new form with the correct information. We always use your latest submission as the official one.

• The incorrect form will be marked as Invalid
• Your new corrected form will be reviewed and approved if everything checks out

Smart Points balances update after reward verifications, marketplace redemptions, and payout bonus approvals.

Please keep in mind:

• It can take up to 24 hours for new rewards or changes to show
• If you recently redeemed a prop card and the points were not deducted right away, your balance may temporarily look higher and later update to the correct amount
• In some cases, this correction can make your balance appear negative if you spent points that were never properly deducted earlier

You can always review your Reward History to see all activity. If something still looks off, please contact support and we'll review it with you.

You can track everything inside your SmartPropFirm Dashboard under Reward History.

There you'll see:

• All Smart Points added from purchases
• Payout Bonus rewards that have been approved
• Point deductions from marketplace redemptions (prop cards, tools, etc.)

If something doesn't look right, compare it with your Reward History first — then reach out to support if you still see an issue.

SPF provides Payout Protection — we help mediate only after:

• You've contacted the prop firm first
• You provide proof of payout request + communication with the firm

Create a ticket after these steps.

All current deals are always listed on SmartPropFirm Homepage, SPF Twitter, and Discord.

If you see a new promotion that is not updated yet on our side, remember: code SMART will always match the highest discount available from that partner — plus the exclusive rewards you get through SmartPropFirm.