Trade with backup.
Buy through SmartPropFirm. If a partner treats you unfairly, we mediate first — and compensate when a fair resolution is not possible.
Eligibility and compensation are reviewed case by case. Purchase Protection is not insurance and does not guarantee reimbursement.
Resolution first. Compensation when it matters.
Purchase Protection gives eligible SmartPropFirm customers a clear path when a partner experience goes wrong.
Step 1
Purchase through SmartPropFirm
Protection starts with an eligible purchase made through SmartPropFirm.
Step 2 · primary path
We mediate first
Tell us what happened. We work directly with the partner toward a fair resolution.
If unresolved · case by case
Compensation is the fallback
When mediation can't resolve an eligible case, SmartPropFirm may provide compensation.
SmartPropFirm Purchase Protection, explained.
Purchase Protection is an exclusive SmartPropFirm support programme for eligible prop firm purchases made through our platform. It combines direct partner mediation with case-by-case compensation consideration when a fair resolution is not possible.
What is SmartPropFirm Purchase Protection?
It is a support programme for eligible purchases made through SmartPropFirm. If a partner experience goes wrong, we review the case and work directly with the partner to pursue a fair resolution.
How does the protection process work?
We start with mediation. SmartPropFirm reviews the information supplied by the customer and contacts the partner. If an eligible case cannot be resolved fairly, we may consider compensation as a fallback.
Who is eligible for Purchase Protection?
Eligibility depends on the purchase, the partner, the facts of the case, and the supporting information available. Customers should purchase through SmartPropFirm and retain their order and communication records.
Is compensation guaranteed?
No. Purchase Protection is not insurance and does not guarantee reimbursement. Mediation is the primary path; compensation is a discretionary fallback for eligible cases that cannot be resolved fairly.
CASE RECORD
Alpha Futures compensation initiative
A past case where SmartPropFirm responded to a partner issue with a dedicated $100,000 compensation programme. It remains public as an active case page.