The5ers Futures refunds were available if no trades had been placed within 14 days of purchase. Now a refund is available within 5 days if no transactions have been made. After that, refunds are issued only in Hub Credits, and Black Arrow Pro is non-refundable.
Crypto withdrawals are limited to $1,500 each. All open trades must be closed before a payout request.
Donetsk, Kherson, Luhansk and Zaporizhzhia are now restricted alongside Crimea. The prohibited-trading wording also names arbitrage and high-frequency trades lasting a few seconds or less.
Full rules are on The5ers' firm page.
Before and after
| What changed | Before | After |
|---|---|---|
| Refund window | No trades within 14 days of purchase | 5 days with no transactions, then Hub Credits only |
| Black Arrow Pro refund | Not stated | Non-refundable |
| Crypto withdrawal maximum | Not stated | $1,500 per withdrawal |
| Restricted areas | Crimea | Crimea, Donetsk, Kherson, Luhansk, Zaporizhzhia |
| Prohibited trading | High-frequency trading | Arbitrage and high-frequency trades lasting only a few seconds or less |
Figures as of 10 November 2026.